Do you have questions about working at Level One in the Netherlands? Below we have listed the most frequently asked questions. Is your question not listed or would you like more information? Please contact us, we are happy to help you!
Enrollment & Registration
Signing up with Level One is easy using our registration form. We’ll get in touch with you as soon as possible afterward.
In the Netherlands, the Compulsory Identification Act applies. You must be able to show a valid proof of identity (passport or identity card) when you register. When you actually start, you are required to be able to show proof of identity to your employer if asked. You must also ensure that your proof of identity is valid. So make sure you renew your document on time.
You must have a valid European identity card/passport. In addition, we need your BSN document, bank account information (to pay your salary) and your e-mail address to send you pay slips and other information. We also need your resume.
Everyone who has to pay taxes in the Netherlands needs a Burgerservicenummer (BSN). If you do not have this, we will make an appointment to apply for it when you arrive in the Netherlands.
If you already have a BSN number, we need it for our personnel file and to make all payments.
There are two ways to register in the Netherlands: registration as a non-resident (RNI) and registration as a resident in the BRP. Do you meet the RNI rules, but would prefer to register as a resident in the BRP? Ask the municipality where you will be living whether this is possible. Not all municipalities offer this possibility. More information can be found on this website.
Work & Contract
Our working area is mainly in Flevoland and its outskirts. Of course, we try to plan this as efficiently as possible so that traffic movements and travel time are kept to a minimum.
We have a large number of clients where there is the possibility of permanent work for the whole year. We are therefore active in various sectors. We also have many short assignments in certain periods. Of course we try to offer everyone as much continuity as possible.
When you first start work at Level One Uitzendbureau, you sign a temporary contract – Phase A – for up to 52 weeks. At the end of this contract, you sign a contract for Phase B. This contract can be renewed six times with a maximum term of 3 years. This is followed by an open-ended contract in Phase C. So you can have a 4-year temporary contract. Of course, depending on the circumstances, this term can be deviated from.
We are currently trying to prepare contracts digitally as much as possible. Therefore, we recommend that you also sign your contract digitally. Your contract will be prepared in your own language and you will receive it by email. You will also receive the link explaining how to sign it.
If you wish to terminate the agreement, you must do so in writing or via the Level One app. It is very important to report this as soon as possible after your decision.
We offer employees remuneration in accordance with the ABU collective bargaining agreement and/or remuneration in accordance with the hirer’s remuneration applicable to the client. Each relationship is covered by a collective bargaining agreement (CAO) or has its own regulation that sets the conditions for hourly wages, bonuses and periodic increases.
When you first start working with us, you will receive a weekly paycheck by email, showing the number of hours worked and the net amount to be received. Your weekly salary is paid to you six working days after the end of the week. This is always on Monday (unless it is a holiday).
If you work with us for more than 26 weeks, you will receive your payout every 4 weeks. The 4-week benefit is paid 6 working days after the end of the 4-week period and you will also receive your salary statements by email on this day. This is always Monday (unless it is a public holiday).
Schedule of 4 weekly payments 2025:
| Period | Week numbers | Date of payment |
|---|---|---|
| 1 | Week 1-4 | Monday, Feb. 3, 2025 |
| 2 | Week 5-8 | Monday, March 3, 2025 |
| 3 | Week 9-12 | Monday, March 31, 2025 |
| 4 | Week 13-16 | Monday, April 28, 2025 |
| 5 | Week 17-20 | Monday, May 26, 2025 |
| 6 | Week 21-24 | Monday, June 23, 2025 |
| 7 | Week 25-28 | Monday, July 21, 2025 |
| 8 | Week 29-32 | Monday, Aug. 18, 2025 |
| 9 | Week 33-36 | Monday, September 15, 2025 |
| 10 | Week 37-40 | Monday, October 13, 2025 |
| 11 | Weeks 41-44 | Monday, November 10, 2025 |
| 12 | Week 45-48 | Monday, December 8, 2025 |
| 13 | Week 49-52 | Monday, Jan. 5, 2026 |
At the end of January, you will receive the Annual Statement for the past year. The Annual Statement provides an overview of salary data for an entire year. Data such as payroll taxes and employment tax credits are listed on this form. Keep this statement well. The Annual Statement is automatically sent by e-mail/mail to the address known to us. It is therefore important that you inform us of any (e-mail) change of address, even if you no longer work at Level One Uitzendbureau. Your Annual Statement (end of January) can also be viewed in the Level One app.
In some cases, we apply the ET rule.
The ET regulation is only for temporary employees recruited outside the Netherlands. Therefore, if you are already working in the Netherlands, this regulation does not apply to you.
The ABU “CLA for Temporary Workers” contains an arrangement that allows gross wages to be exchanged for untaxed allowances and benefits in kind for so-called extraterritorial costs. These are the extra costs (e.g. housing) of temporary workers from outside the Netherlands who work (temporarily) in the Netherlands. Only wages above the legal minimum wage may be used for this purpose. Once a migrant worker has permanently settled in the Netherlands and his social center is also in the Netherlands, the ET regulation cannot be applied. Moreover, there is a maximum duration of this regulation. Currently, the arrangement may be applied for a maximum of 5 years. After 5 years, no more exchange is allowed, the ET costs are then deducted from the net salary. Note that this is 5 years after the first working day in the Netherlands.
Retirement
StiPP has two schemes: the Basic Scheme and the Plus Scheme. Are you 21 or older? Then you start accruing pension immediately in the Basic scheme as soon as you start working. Are you younger than 21? Then you do not accrue pension during the first 8 weeks. In the Basic Scheme you can accrue pension for 52 weeks. During these weeks you can work for various employers in the temporary employment sector. If you work at least one hour a week, this week counts in the 52-week period. After 52 weeks, the Basic plan automatically transfers to the Plus plan. You can view detailed information about your scheme on the My StiPP Pension website.
In the Basic plan, the employer pays the premium, so this costs you nothing. If you are married or in a registered partnership, your partner is entitled (depending on your situation) to your pension. In this plan, you are not entitled to pension accrual in case of disability. In the Plus scheme, you and your employer pay your pension contributions, you build up more pension capital this way. Are you married, have you entered into a registered partnership or do you have a cohabitation contract? Then your partner and also your children can receive your pension. You will also continue to accrue pension if you become disabled during your employment.
Housing & Arrival
Can’t arrange transport to the Netherlands yourself? We can help you with that. We work together with several companies that provide transport. These companies are certified and well insured, so you will not run any unnecessary risks. Please contact your contact person if you have any questions.
First, come to our office in Emmeloord, Daalder 2, 8305 BE. We will meet you there and, if necessary or otherwise agreed, arrange transportation to your home address.
If you wish to use our accommodation, we charge a fee of € 98 per week. This fee is all-in and there are no additional costs.
Our accommodation is fully furnished and equipped with TV and internet. Of course, there is a check-in/out at the beginning and end of the rental period.
When your cooperation with Level One ends or you decide to move, but you are registered at our residential address (Municipality of Noordoostpolder), do not forget to deregister.
You must do this with DigiD using this link:
- Link to change address (if you are moving to another address in the Municipality Noordoostpolder) – -. Communicate relocation | Municipality Noordoostpolder
- Link to deregistration (when moving from the Netherlands to another country) – Report departure abroad | Municipality Noordoostpolder
Unsubscribing is very important; not doing so can have serious consequences.
If you are registered with the Municipality of Dronten (Swifterbant) or Zeewolde, deregistration proceeds differently: You must sign the deregistration document with the housing manager.
Yes, you can reserve the room you are staying in by selecting this option in the leave request form.
Transportation
If necessary, we can arrange transportation from home to work. This can be by company car, bus or bicycle.
If you have a company car, you may only use it for business (work) use. If private trips are found, they will be charged.
You are also responsible for following traffic rules.
If you use your private car on our behalf, you will receive compensation.
No, transportation is free.
As a driver, you will receive additional compensation, and also if you bring passengers. This must be approved by the coordinator, so always contact your coordinator if you have any questions. The fee for a driver can range from €2.50 to €15.00 per day.
Health insurance & health
Basic insurance is mandatory for everyone who lives or works in the Netherlands. The basic insurance covers the standard costs of, for example, the general practitioner, hospital or pharmacy. Supplementary health insurance is not mandatory.
You are responsible for registering with an insurer. If you are not insured, you run the risk of a fine. We offer collective health insurance to our temporary workers. The premium is deducted from your salary and we arrange the registration, deregistration and other administrative matters. The premium for 2025 is €37.87.
If you already have a BSN number, we need it for our personnel file and to make all payments.
Everyone who works in the Netherlands needs health insurance. We can arrange that for you if you want. We have a collective with HollandZorg.
HollandZorg offers appropriate health insurance for people living abroad and working in the Netherlands.
HollandZorg offers a personal login that allows you to view all your information and arrange matters digitally.
Click this link for all information about HollandZorg and its terms and conditions. Holland Zorg Flexpolis
Click this link for more information on how to register and create your own account if you are insured with HollandZorg. HollandZorg
If you choose health insurance with HollandZorg, you will receive a welcome email from HollandZorg after your insurance is activated.
In this email you will find your HollandZorg account number, which you will need to create your account.
For initial registration, you will need the following information:
– BSN
– Relation number HollandZorg
– Date of birth
– Mobile number
You can do this initial registration by clicking on the link below:
Register HollandZorg
After you have done this, you will get access to your personal My HollandZorg– account
In the My HollandZorg portal you will find various things. You will also find your digital health insurance card (EHIC) here.
Mandatory health insurance: flex policy public health insurance
The Flexpolis basic health insurance is the mandatory health insurance in the Netherlands. Basic health insurance entitles insured persons to the most necessary care, such as general practitioner care, hospitalization and emergency care.
Additional insurances: Flexpolis No Risk I and No Risk II.
With supplementary insurance, your foreign employees are entitled to additional benefits that are of particular interest to them, but which are not reimbursed under the basic insurance. Below are the reimbursements of our supplementary insurance policies:
| No risk I 2025 | No Risk II 2025 | |
|---|---|---|
| Mandatory deductible as defined in the basic health insurance policy (€385) | 100% | |
| Emergency dental care in the Netherlands | up to € 200 per calendar year | |
| Repatriation (transportation home) within Europe if medically necessary | 100% | |
| Repatriation (transportation home) within Europe in the event of death | 100% | |
| Reimbursement of statutory co-payment for medicines €250. | 100% |
For more information, please see our online fee schedule or our insurance terms and conditions (PDF) read .
You should contact your coordinator and explain how you feel and what happened. If necessary, a visit to a doctor will be arranged.
The temporary worker is obliged to report this to the temporary employment agency by telephone on the first day of incapacity for work as soon as possible, and in any case before 10 a.m.
Temporary employment contract with agency clause:
Phase A: The first day of incapacity for work applies as a waiting day under the Sickness Benefits Act and the temporary worker is not entitled to benefits in this regard.
The daily wage used to calculate benefits is determined by the UWV or by the temporary employment agency that is self-insured for the Sickness Benefits Act.
Temporary contract without agency clause:
The first day of incapacity for work applies as a waiting day. For this day, the temporary worker is not entitled to wages.
During the first 52 weeks of incapacity, the temporary worker is entitled to 90% of the time wage and at least the applicable statutory minimum wage.
Vacation & Leave
Of course, you will want to take well-deserved vacation time periodically. You can do this through our leave request forms found in the office and website, or through our app https://app.level1.nl/flex/. We do ask that you submit the leave request at least 2 weeks in advance so that we can arrange replacements in a timely manner. If you have submitted the leave request on time, you will receive, subject to your approval, the number of vacation hours of your request. Of course, you will also receive the salary statement here. Vacation hours can only be paid out if vacation hours have been accrued. The current balance can be found on your salary slip.
Vacation pay is an amount you can always find on your paycheck. This amount is 8.33% of your gross annual salary. It is paid out at least once a year in the first week of June. If you have not worked more than 6 weeks, all reservations are paid automatically.
You will be paid weekly or four-weekly. So your vacation hours will be paid out in this order. Vacation hours are paid out if we have received a vacation request for which period and if a reservation is still available. Otherwise, reservations are paid out after 6 weeks, but it does not work automatically.